NetNation Managed Hosting, Server Colocation Services and Shared Web Solutions
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Our Service Guarantee

NetNation feels strongly that its customers will be satisfied with our service and support. So much so that we guarantee our service and support on multiple levels from shared hosting to managed services. See below for details:

Managed Dedicated Hosting
NetNation has invested considerable resources in network, power, and climate control redundancy –so much that we are able to offer our Managed Hosting and Dedicated clients the following service level guarantees for those customers that possess the NetNation Service Level Agreement (SLA).

• 100% Network Uptime as specified in SLA.
• 1 hour hardware replacement SLA
• Maximum datacentre temperature SLA

Shared Hosting
Each of NetNation's shared web site hosting plans carries a 30-day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees and overages.

Setup fees are only refundable in the following cases:
(1) the account order is cancelled prior to activation; or
(2) the domain name was not available at the registry.

For web hosting contracts of 3 months or less, the full contract amount minus any setup fees and overages will be refunded if NetNation is notified within the first 30 days following activation. No refund is available after the 30th day.

This policy does not apply to any additional services such as overages, disk space, pop accounts, domain parking, domain name registration, etc.

All cancellations must be requested over the telephone as per the deadlines indicated. Fax notifications are also acceptable. email requests will not constitute acceptance of any cancellation.

Check out our Shared Hosting packages:

Click here to view Unix packages
  Click here to view Windows packages

If you have any questions about our service guarantees, please contact sales toll free at: 1-888-277-0000 or email