NetNation Managed Hosting, Server Colocation Services and Shared Web Solutions
Customer Login Webmail Click for Canadian Site
Domain Name Registration
  spacermore extensions

24 x 7 Dedicated Technical Support

Because it is ALL about support.

Way back in 1997, the NetNation was founded with the philosophy that customers always come first. At that time, many Internet companies focused on automation and scalability to the detriment of their customers. Today, most of those companies are gone, while NetNation continues to thrive. Now, most companies claim they have 24/7 support, award winning customer service, and knowledgeable representatives. What makes NetNation different is that we have always been ‘religious’ about our customers right from day one and we have always offered 24/7 LIVE support. To us, this is not a flavor of the month, or a fancy new strategy drawn up in the marketing department - it is who we are. NetNation commits of 80% of it’s total resources towards supporting its customers, and it has always been that way.

But like all things in life, NetNation must also change. Over the years NetNation has grown into a more complex managed hosting environment. Over time, our experience grew with each new customer that pushed our capabilities. Now that the majority of our new customers are managed hosting clients, we needed to re-align our resources and shift our focus. So, after more than a year of planning, hiring, and training, and listening to our customers, we are very proud to announce that NetNation has launched a brand new Dedicated Support Team.

Drawing off many years of internal experience and outside resources, NetNation has created a highly trained, customer-focused team sole purpose is to satisfy our managed dedicated server clients. When designing the Dedicated Support team we focused on three areas: Training, Processes, and People. The new department is 100% dedicated to Managed Hosting customers with 24/7x365 coverage of the phones. Now, you can be 100% sure that you can talk directly to a certified Level-2/3 support representative anytime night or day, when you need them most.

All Certified Dedicated Support Professionals are rigorously trained in the unique issues that face our managed hosting, or dedicated server customers. Training is hands on, so that the representative gains actual experience resolving critical customer issues, not just text book training.

Everyone in the technology industry knows that problems do occur. It is how the problem is dealt with that is most important. NetNation has carefully analyzed its processes and procedures to ensure customer satisfaction. We have listened to customer frustrations and developed procedures to eliminate them. Customer escalations are dealt with in quick decisive manner with no room for miscommunication.

NetNation has always had a customer-centric orientation, and we work hard to keep it that way by carefully screening applicants-whether in billing, customer service, support, or sales- to be kind, courteous, respectful, and have a genuine interest in helping solve people’s problems. NetNation awards its support personnel based on customer satisfaction metrics alone, so there are no conflicting priorities - the customer is #1.

24 x 7 Live Technical Support:
Call 1.888.983.6600 for live technical support, 24 hours a day, 7 days a week.

You could also submit a support ticket via the AccountManager or email to have any concerns dealt with quickly, efficiently, and effectively.

Online Help Center:
Find answers to the most common technical and web related questions, please visit our Online Help Center.

By email:
Customer Service:
Technical Support:

For other contact information, please see Contact Us.